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From Ecommerce To Conversational Commerce

Ecommerce has been around for some time now. Over the years, it gained immense popularity due to the ease that it provides in selling and buying products online without the need for brick and mortar stores.

However, things in this industry change very fast, with new trends continually emerging. The infographic below, shows what these trends are and presents dozens of case studies which show the current balance between ecommerce and brick and mortar shopping.

One such trend is a gradual but steady shift from standard ecommerce to conversational commerce.

What is conversational commerce? Let’s find out.

 

Conversational Commerce

We all use conversation apps like WhatsApp, WeChat, or Facebook Messenger for interacting with friends. But what if you could use such apps to communicate directly with brands and companies?

Conversational commerce is exactly what its name suggests. It is a form of ecommerce where customers have the option to engage in a conversation with a brand through conversation apps instead of just shopping on its website.

Alternatively, customers can also chat with a brand’s representative through a popup chat box on the brand’s website.

 

How Does It Help The Customers?

The popup chat on a brand’s website can provide a more personalized shopping experience to the customers as they can get their queries answered while browsing through the products.

The brand representative or a chatbot could also help in product selection. After placing the order, they could assist the customer in tracking it and provide necessary help with the delivery process.

 

What Are The Uses Of Conversational Commerce For A Company?

The most significant use of conversational commerce for a company is that it can provide a personalized shopping experience to a large base of customers in a single go.

Secondly, conversational commerce is also useful in screening customer’s comments and complaints. With the use of proper web tools, all the customers’ comments will be filtered through a single gateway so that it is easy to keep track of their overall sentiments.

 

Is Conversational Commerce The Future Of Ecommerce?

Considering the numerous advantages that conversational commerce has both for brands and the customers, it seems that ecommerce could be soon entirely subsumed by conversational commerce.

However, although conversational commerce is helping brands in building relationships with customers, it is also necessary to ensure that the use of artificial intelligence, upon which conversational commerce is built, does not end up backfiring.

Microsoft’s chatbot, Tay, for example, was initially designed to become smarter by interacting with customers. The main reason why Microsoft introduced it was to connect with millennials.

Contrary to this, the chatbot became racist by learning conversation from Twitter users’ inflammatory comments and posted offensive and hurtful tweets.

This should not happen to you. Thus, it is important to have an effective customer relationship strategy in place for regulation of the chatbot activities.

To find out more about how e-commerce is getting shaped by recent trends in the industry, check out the infographic given below.

 

See the rest of the infographic at https://subscriptionly.net/future-of-ecommerce-infographic/

 

Ana Bera
Head of Marketing & Content at  Subscriptionly

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New E-commerce Platform – Last Chance To Get Sellosity For Low Price

Sellosity ‘Founders Special’ is closing down tomorrow November 24 at 11:59pm EST. 

 

SellosityHere is a few answers about pricing and how the pricing works for this product. This is what the owner Sean Donahoe has confirmed directly about the price: “It’s 12 months support and updates. Stores will not be deactivated at the end of that period if they don’t renew.” What that means is that Sellosity the software itself in it’s current form is $297 (one time). Support and updates are included for 12 months then after that 12 month period if you want to renew

updates and support then you can for $297. 

 

If you decide that you don’t want to renew the support and upgrades then your stores will not be effected. When Sellosity closes down tomorrow you will no longer be able to get access to this deal. After midnight tomorrow the

price is increasing to a high yearly fee of around $997.

If you’d like to get access to this new E-commerce platform (all-in-one solution) and Shopify alternative

 Click Here And Get Access before 11:59pm EST tomorrow November 24.

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Sellosity – Could This Be The Perfect E-commerce Platform?

It’s time to say “No” To Shopify’s outrageous monthly fees. The doors to Sellosity are now open, and it’s time to find out how you can dive right in and start making sales in what’s already a $2.3 Trillion dollar industry.

Sellosity, the brand new platform leading the e-commerce revolution, is completely transforming how people just like you are selling online with:

  • No more outrageous monthly fees just to host your store, because you’ll host it yourself
  • An end to the additional charges other e-commerce platforms demand for every single new feature they release, because Sellosity includes everything you need right out of the box
  • All the tools, resources and step-by-step training you need to get off to the very best possible start with your new e-commerce business
  • A Drag & Drop Store Builder that makes it EASY for you to build a beautiful, fully-functional online store within minutes
  • Predictive, Real-Time Analytics enables you to see at-a-glance what small changes you can make to increase sales by as much as 73%
  • SmartMail trigger-based email marketing allows you to drive engagement, recover lost sales and earn up to $84 more per sale

And that really is just scratching the surface of what this platform can do! It’s going to transform your business and, more importantly, your results.

So, head on over to the link below to get all the details now, and find out how YOU can get your slice of the $2.3 TRILLION dollar e-commerce pie:

LERN MORE ABOUT SELLOSITY

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